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Shipping and Returns Policy

 

Estimate Shipping Timings

 
We ship our products from Turkey to over 190 countries and regions in the world via Turkish Post. Depending on your location, delivery will normally take two to four weeks from dispatch. We will keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ORDERS in your Lussu account.

While we aim to always deliver within the specified times, we are not repsonsible for delays due to customs clearance in the destination countries.

Returns Policy

 
Our policy lasts 30 days. If 30 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 
Sending Returns
Do not send returns before contacting us first. All returns should be sent to the return address stated on the package and must include the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at .

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to the return address on the package.

Shipping
To return your product, you should mail your product to the return address stated on the package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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